Live Tracking
Sentiment Monitor
Tracks emotional tone across agent interactions. Flags frustration, confusion, or escalation patterns before they impact outcomes.
Watchtower QA
Always-On Quality
Monitoring for Every Decision
Every agent decision is scored for accuracy, compliance, and confidence in real time. Anomalies trigger instant alerts — trends surface in leadership dashboards.
Monitoring Highlights
Always-On
Monitoring
Every Decision
Scored
Real-Time
Alerts
Quality Monitors
Three Layers of Quality Assurance
Sentiment, compliance, and accuracy — monitored simultaneously on every agent interaction.
Pre-Action
Compliance Guard
Validates every agent action against HIPAA, PBJ, and facility policy rules before execution. Non-compliant actions are blocked automatically.
AI Safety
Hallucination Detector
Supervisor model cross-checks agent responses against source data. Flags unsupported claims and prevents inaccurate information from reaching users.
How It Works
Monitor. Detect. Alert.
Every decision flows through three layers of quality assurance before outcomes reach stakeholders.
01
Monitor
Every agent decision streams to Watchtower in real time. No sampling, no delays — full coverage of every workflow.
02
Detect
AI models score sentiment, compliance, and accuracy simultaneously. Anomalies are flagged against rolling baselines.
03
Alert
Critical issues trigger instant alerts via SMS, Slack, or Teams. Trends surface in dashboards for operations leaders.
Capabilities
Complete Quality Monitoring Suite
Everything you need to ensure agent decisions meet your quality and compliance standards.
Real-Time Scoring
Every decision rated for accuracy, compliance, and confidence with transparent scoring methodology.
Anomaly Detection
Automatic flagging when agent behavior deviates from established baselines and expected patterns.
Compliance Validation
Pre-action checks against HIPAA, PBJ, and facility-specific regulatory requirements.
Sentiment Analysis
Track stakeholder satisfaction across every interaction with trend analysis and drill-downs.
Quality Dashboards
Trends, scores, and drill-downs for operations leaders with customizable views and filters.
Audit-Ready Reports
One-click exports for compliance reviews with timestamped decision trails and scoring details.
Ready to Monitor Every Agent Decision?
Book a 15-minute demo and see how Watchtower QA gives you real-time visibility into agent accuracy, compliance, and confidence — with audit-ready reporting.