Highest Speed
Full Auto
Agent executes end-to-end when confidence and policy thresholds are satisfied. No human involvement required.
Smart Escalation
Humans Step In Only
When It Matters
Set per-agent escalation ladders across Full Auto, Auto + Notify, and Auto + Approve so humans step in only when confidence or risk demands it — not every time.
Escalation Highlights
3
Autonomy Levels
Per-Agent
Policy Control
100%
Audit Coverage
Autonomy Modes
Three Levels of Autonomy
Choose the right balance of speed and control for each agent and workflow. Adjust anytime as trust grows.
Balanced
Auto + Notify
Agent executes autonomously and sends instant updates to managers and unit leaders. Human awareness without bottlenecks.
Maximum Control
Auto + Approve
Agent prepares recommended actions with full reasoning and waits for one-tap human approval before execution.
How It Works
How Smart Escalation Works
Every agent decision flows through a confidence and policy gate before execution or escalation.
01
Agent Assesses
The agent evaluates confidence, risk level, and policy constraints for every decision it makes.
02
Policy Check
The decision is compared against the agent's configured autonomy level and escalation rules.
03
Route or Execute
Low-risk, high-confidence actions execute immediately. Everything else routes to the right human at the right time.
Capabilities
Built for Trust and Compliance
Every capability you need to govern autonomous agent decisions with confidence.
Confidence-Aware Routing
Agents assess confidence scores on every decision and route to humans when scores fall below configured thresholds.
Per-Agent Policies
Set different escalation levels for each agent — Full Auto for staffing, Auto + Approve for compliance.
Escalation Ladders
Define multi-tier escalation chains: shift lead → unit manager → director, with time-based auto-escalation.
Full Decision Audit
Every escalation captures trigger, reasoning, confidence score, action taken, and outcome for compliance review.
Risk-Based Triggers
High-cost, high-impact, or policy-sensitive actions automatically escalate regardless of confidence score.
Real-Time Notifications
Escalations surface instantly via SMS, Slack, Teams, or Command Center — no email delays.
Ready to Set Your Autonomy Boundaries?
Book a 15-minute demo and see how Smart Escalation lets you control exactly when and how agents hand off to humans — with full audit trails on every decision.